My Account
Does my SurveyPlanet account expire?
Nope, your SurveyPlanet account will never expire - it’s yours for as long as you want it.
How much does a SurveyPlanet account cost?
A SurveyPlanet account is absolutely, 100% free. If you really feel like showing some appreciation, you can Like us on Facebook or tweet about us!
Do I have access to all SurveyPlanet features with my free account?
You sure do! All SurveyPlanet accounts come with the same set of totally fantastic features.
Can I use Facebook to log in to SurveyPlanet?
Yes, you can access SurveyPlanet via Facebook Connect, or by creating a dedicated SurveyPlanet login and password. Either way is fine with us!
Help - I’ve forgotten my SurveyPlanet password! What do I do now?
Panic, and curse the fate that has befallen you. Or, just click here to reset your password. If you created your account using Facebook Connect, you can reset your Facebook password here.
Designing My Survey
What if I’ve never created a survey before?
SurveyPlanet makes it simple to create surveys - even if it’s your very first time! You can see your survey as you create it, there are step-by-step video tutorials and a robust help section, and you can even use one of our built-in survey templates as a starting point for your own great survey.
Can I use a template for my surveys?
Definitely. SurveyPlanet comes with over 90 pre-written survey templates, with topics ranging from customer feedback to the upcoming zombie apocalypse. You can send survey templates out exactly as they’re written, edit them, and even combine them.
How many questions can each survey have?
Your survey can have an unlimited number of questions. Generally speaking, survey takers’ attention spans tend to decline after twenty or so questions.
How many surveys can I create?
You can create as many surveys as there are stars in the sky. In 2003, Australian astronomers calculated that there are 70,000,000,000,000,000,000,000 stars in the known universe - so you’d better stop reading this and start thinking of new questions to ask!
Can I preview my surveys as I create them?
You sure can! As you type each question, you’ll see it previewed in real time in SurveyPlanet’s right panel. You can also preview your full survey in a new browser window. Either way, you’ll know exactly what your survey will look like for anybody that takes it.
What sorts of questions can I ask?
Strange questions. Mysterious questions. Even those questions that might be deemed frightening, shocking, or bizarre. These questions can take the following forms:






Multiple ChoiceTrue / FalseYes / No
Good / Bad Scale Rating
Range Satisfaction Agree/Disagree
Date and Time Essay Ranking
How long will my surveys be available on SurveyPlanet?
Your surveys will be stored on SurveyPlanet’s secure servers (say that three times fast!) for as long as you keep your SurveyPlanet account.
Sharing My Survey
Who can take my survey?
Anybody! Any contacts that you invite to take your survey will be allowed to take it. If you share the direct link to your survey, anybody that receives that link will be able to take your survey. Similarly, if you post your survey on Facebook or Twitter, anybody that sees it there will be able to take it.
How many people can take each survey that I create?
There are roughly seven billion people on Earth. If all seven billion of them see your direct link, your tweet, or your Facebook post and then decide to take your survey -- that’s awesome, and we’re totally cool with it!
Can SurveyPlanet send survey invitations via email?
Yes - SurveyPlanet can email your SurveyPlanet contacts an invitation to each survey that you create. We’ve capped each survey to 100 sent emails to avoid adding to the dreaded spam plague, but you can still share your survey via direct link, Facebook, and Twitter.
Can I share my survey on Facebook? What about Twitter?
Yes and yes. When you finish creating your survey, you can automatically post it on Facebook or tweet it on Twitter. SurveyPlanet’s on Facebook and Twitter also - click here to Like us, and click here to follow us!
What if I want to stop sharing my survey?
That’s fine - you can stop sharing your surveys for as long as you want. If you decide that you’d like to start sharing a survey again, just re-activate it. Simple!
Reviewing My Survey Results
Can I see who’s taken my survey?
Yes, assuming that the person that’s taken your survey entered their email address. If your survey is anonymous, then you’ll see that an anonymous participant has taken your survey. In either case, you’ll be able to see the number of times that your survey was taken, and when it was last taken.
When can I see my survey results?
You’ll be able to see the results of your survey just as soon as the first survey taker submits their answers. Click on your survey, then select the ‘Results’ button in SurveyPlanet’s left panel.
Can I see all of my survey results?
Of course! No matter whether ten, one hundred, or 229,876,193 people take your survey, we’ll show you all of their answers. After all, SurveyPlanet is where the answers live!
What types of reports does SurveyPlanet offer?
SurveyPlanet offers five different reports for your survey results: a summary report that provides an overview of your entire survey, a detailed report that contains a breakdown by question, a detailed report that contains a breakdown by participant, and detailed reports for each question and each participant. All reports are completely free of charge.
Can I download and print my survey’s results?
Absolutely. All of SurveyPlanet’s reports can be exported as PDFs, which can then be emailed, linked, printed - whatever you want!
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